Expectations

 

Laura Jo's Expectations of RAs

• Respect

  • For one another – be kind; address all concerns directly and privately; do not gossip; honor confidentiality

  • For the community – help keep the halls clean and hold your residents to the same value; keep the office clean; respect all members of the community

  • For the department – follow policies and procedures; defend the honor of your title; do not abuse your power

  • For your supervisor – interact professionally; be honest; communicate any concerns directly; say “hi” when you pass by

  • For your job – put effort into all that you do; complete tasks to the best of your ability; do everything with purpose and intentionality; respect confidentiality

 

• Communication

  • Check your mail daily; respond to emails, phone calls, and texts promptly

  • When disagreements arise, attempt to address them directly before bringing issues to supervisors; own up to your mistakes; don’t hold grudges

  • Have open communication between RLC, RAs, CCM, and CCAs – we are one team

  • Be engaged in staff meetings – listen when it’s appropriate and participate when it’s appropriate; put cell phones/other work away and limit side conversations

  • Keep RLC informed about building/staff issues so that they can be properly addressed

 

• Time

  • Meet established deadlines and clearly communicate the need for more time

  • Be on time to meetings

  • Spend time being present in the halls – visibility and accessibility are important

 

• Community

  • Support each other – share ideas and skills; attend programs; help each other when needed; advertise each other's services

  • Be inclusive

  • Stay informed about Richmond/Newell & TU concerns, events, and resources

 

• Growth

  • Provide and accept constructive criticism as a means to grow – feedback about your job has nothing to do with you personally

  • Ask questions and ask for help when you need it

  • Be flexible and open to compromise

  • Strive for continuous improvement – be open to learning new things

  • Remember that you are a student first

  • Make time for yourself – having a healthy work life begins with keeping yourself healthy

  • Have fun – keep a positive attitude, enjoy this job, and have pride in our community

 

 

RAs Expectations of Each Other

• Be direct but kind in your communication

• Be open to helping one another - teamwork!

• Be understanding of one another's schedules

• Show discretion in asking for help and be grateful to those who step up to help

• Communicate with one another and listen to one another

• Be patient with one another about questions

• Work together with responsibilities

• Contribute to group work (like CEO planning)

• Respect one another - don't gossip

• Be a community as a staff team

• Interact between floor and building communities

• Be purposeful about engaging with residents

• Be positive!

 

 

RA's Expectations of Laura Jo​

• Be honest and open if there is a problem

• Be professional but friendly at the same time

• Be punctual 

• Provide constructive criticism

• Be understanding and show patience